{"id":29088,"date":"2026-03-10T10:29:51","date_gmt":"2026-03-10T10:29:51","guid":{"rendered":"https:\/\/innoofigure.com\/?page_id=29088"},"modified":"2026-09-08T02:20:31","modified_gmt":"2026-09-07T17:20:31","slug":"qa","status":"publish","type":"page","link":"https:\/\/innoofigure.com\/es\/qa\/","title":{"rendered":"Q&A"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo I need to pay extra shipping fees upon delivery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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No. All costs are calculated at checkout. The price covers delivery directly to your doorstep<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo I need to pay additional customs duties upon signing for the package?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In most cases, No. We utilize DDP (Delivered Duty Paid) logistics to handle taxes in advance..<\/p>

Russia: Note the $200 annual quota per person. Excess may trigger local duties.<\/p>

Note: Recipients are responsible for monitoring personal import quotas.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDoes the product come with its color box?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Based on our extensive international shipping experience, traditional thin color boxes are easily damaged during long-distance transit and can crush the delicate figure inside.<\/p>

To ensure your figure arrives safely, we have made a professional choice:<\/p>

  • We ship most products in heavy-duty 5-layer reinforced cardboard boxes.<\/li>

  • We remove the fragile original color box and use high-density shock-absorbing materials (EPE foam and air columns) for better protection.<\/p><\/li>

  • This significantly reduces the risk of damage during transit.<\/p><\/li><\/ul>

    In short:We don\u2019t sell boxes \u2014 we deliver intact, high-quality figures.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWill the actual product look exactly like the photos?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    • Real-Life Photography: All high-definition images are captured on-site by our Quality Control (QC) team. We strictly reject misleading computer-generated (CGI) renders to ensure the paintwork and details align with your expectations.<\/li>
    • Material & Craftsmanship: Please note that most models are crafted from PVC or high-precision 3D printing materials. Due to the nature of these materials and the artisanal finishing process, minor surface irregularities or subtle paint variations are inherent and unavoidable. We appreciate your understanding of these unique characteristics.<\/li>
    • Unshakeable Confidence: Despite these artisanal nuances, we have full confidence in the quality of our products.<\/li>
    • Live Verification: To provide you with total peace of mind, we offer real-time video inspections. If you wish to verify the item before shipment, please contact our support team; we proudly support FaceTime for live product verification.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow long is the wait? Will I get tracking?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      Processing: 3-5 Business Days.<\/p>

      Delivery: USA\/UK\/EU\/AU: 10-20 Days | Japan: 7-10 Days.<\/p>

      Tracking: A global tracking ID will be emailed immediately upon dispatch.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat if my item arrives damaged?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      We use professional-grade reinforcement. If damage occurs, contact us within 24 hours with photos of the box and item. We will coordinate free replacement parts or a fair compensation solution.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat if I want to return the item after receiving it?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      \u00a0<\/p>

      • Time Limit: You must submit the return request within 7 days after receiving the item. Requests after 7 days will not be accepted.<\/li>
      • International Shipping Fee Non-refundable: Due to high cross-border logistics costs, the original international shipping fee is non-refundable.<\/li>
      • Return Shipping Fee: You are responsible for all costs of shipping the item back to our overseas warehouse.<\/li>
      • Item Condition: The product itself (excluding outer packaging) must be in resellable condition.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"folder":[],"class_list":["post-29088","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages\/29088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/comments?post=29088"}],"version-history":[{"count":0,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages\/29088\/revisions"}],"wp:attachment":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/media?parent=29088"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/folder?post=29088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}