{"id":15,"date":"2026-03-10T09:43:07","date_gmt":"2026-03-10T09:43:07","guid":{"rendered":"https:\/\/innoofigure.com\/?page_id=15"},"modified":"2026-03-22T23:58:37","modified_gmt":"2026-03-22T23:58:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/innoofigure.com\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<hr class=\"\" data-path-to-node=\"2\" \/>\r\n<h3 class=\"\" data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Product Notice &amp; Terms of Sale<\/b><\/h3>\r\n<p data-path-to-node=\"4\"><span class=\"\">All products sold on this website are <\/span><b class=\"\" data-path-to-node=\"4\" data-index-in-node=\"38\">professional collectible models<\/b><span class=\"\">,<\/span><span class=\"\"> not toys.<\/span><span class=\"\"> They are intended for adult collectors and enthusiasts only.<\/span><span class=\"\"> By placing an order,<\/span><span class=\"\"> you acknowledge and agree to the following terms:<\/span><\/p>\r\n<h4 class=\"\" data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">1. Return &amp; Refund Eligibility<\/b><\/h4>\r\n<p data-path-to-node=\"6\"><span class=\"\">Due to the delicate nature of collectibles and the complexities of international logistics,<\/span><span class=\"\"> we only accept returns\/refunds under specific circumstances:<\/span><\/p>\r\n<ul data-path-to-node=\"7\">\r\n<li>\r\n<p data-path-to-node=\"7,0,0\"><b class=\"\" data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Eligible for Return\/Exchange:<\/b><\/p>\r\n<ul data-path-to-node=\"7,0,1\">\r\n<li>\r\n<p data-path-to-node=\"7,0,1,0,0\"><span class=\"\">Incorrect item received.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"7,0,1,1,0\"><span class=\"\">Severe transit damage or significant manufacturing defects that compromise the structural integrity.<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"7,1,0\"><b class=\"\" data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Ineligible for Return\/Refund:<\/b><\/p>\r\n<ul data-path-to-node=\"7,1,1\">\r\n<li>\r\n<p data-path-to-node=\"7,1,1,0,0\"><b class=\"\" data-path-to-node=\"7,1,1,0,0\" data-index-in-node=\"0\">Minor Craftsmanship Artifacts:<\/b><span class=\"\"> As these are boutique\/studio-grade items,<\/span><span class=\"\"> minor surface marks (e.<\/span><span class=\"\">g.,<\/span><span class=\"\"> sanding marks,<\/span><span class=\"\"> tiny bubbles,<\/span><span class=\"\"> or support marks on 3D printed parts) are considered normal industry standards.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"7,1,1,1,0\"><b class=\"\" data-path-to-node=\"7,1,1,1,0\" data-index-in-node=\"0\">The &#8220;Big Defect&#8221; Guarantee:<\/b><span class=\"\"> If you encounter a significant defect,<\/span><span class=\"\"> we provide <\/span><b class=\"\" data-path-to-node=\"7,1,1,1,0\" data-index-in-node=\"78\">Free Replacement Parts<\/b><span class=\"\">.<\/span><span class=\"\"> We will cover all shipping costs for the replacement to ensure your collection is complete.<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h4 class=\"\" data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">2. Mandatory Unboxing Video Requirement<\/b><\/h4>\r\n<p data-path-to-node=\"9\"><span class=\"\">To ensure a fair resolution for both the collector and our studio,<\/span><span class=\"\"> a <\/span><b class=\"\" data-path-to-node=\"9\" data-index-in-node=\"69\">complete and uncut unboxing video<\/b><span class=\"\"> is required for all after-sales claims.<\/span><\/p>\r\n<ul data-path-to-node=\"10\">\r\n<li>\r\n<p data-path-to-node=\"10,0,0\"><b class=\"\" data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">The video must:<\/b><\/p>\r\n<ul data-path-to-node=\"10,0,1\">\r\n<li>\r\n<p data-path-to-node=\"10,0,1,0,0\"><span class=\"\">Start from the <\/span><b class=\"\" data-path-to-node=\"10,0,1,0,0\" data-index-in-node=\"15\">fully sealed<\/b><span class=\"\"> original outer shipping box.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"10,0,1,1,0\"><span class=\"\">Clearly show the <\/span><b class=\"\" data-path-to-node=\"10,0,1,1,0\" data-index-in-node=\"17\">shipping label<\/b><span class=\"\"> and tracking information.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"10,0,1,2,0\"><span class=\"\">Capture the entire unboxing process in one continuous take.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"10,0,1,3,0\"><span class=\"\">Be <\/span><b class=\"\" data-path-to-node=\"10,0,1,3,0\" data-index-in-node=\"3\">unlocked and unedited<\/b><span class=\"\"> (no cuts,<\/span><span class=\"\"> no filters,<\/span><span class=\"\"> no speed-ups).<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"10,1,0\"><i class=\"\" data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Note: Claims submitted without a valid unboxing video will be denied.<\/i><\/p>\r\n<\/li>\r\n<\/ul>\r\n<h4 class=\"\" data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">3. Non-Returnable Scenarios<\/b><\/h4>\r\n<p data-path-to-node=\"12\"><span class=\"\">Returns or refunds will NOT be processed for:<\/span><\/p>\r\n<ul data-path-to-node=\"13\">\r\n<li>\r\n<p data-path-to-node=\"13,0,0\"><b class=\"\" data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">Logistics Delays:<\/b><span class=\"\"> Delays caused by carriers,<\/span><span class=\"\"> customs inspections,<\/span><span class=\"\"> extreme weather,<\/span><span class=\"\"> or other Force Majeure events.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"13,1,0\"><b class=\"\" data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">&#8220;In-Transit&#8221; Cancellations:<\/b><span class=\"\"> Refund requests made while the parcel is currently being handled by the logistics system.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"13,2,0\"><b class=\"\" data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">Normal Production Variance:<\/b><span class=\"\"> Minor surface textures common in handcrafted or 3D-printed products.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"13,3,0\"><b class=\"\" data-path-to-node=\"13,3,0\" data-index-in-node=\"0\">Post-Unboxing Damage:<\/b><span class=\"\"> Any breakage or damage occurring after the item has been removed from its protective packaging.<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<h4 class=\"\" data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">4. Replacement Parts Service<\/b><\/h4>\r\n<p data-path-to-node=\"15\"><span class=\"\">If specific components are damaged during transit,<\/span><span class=\"\"> please contact us via <\/span><b class=\"\" data-path-to-node=\"15\" data-index-in-node=\"73\">WhatsApp<\/b><span class=\"\"> immediately.<\/span><span class=\"\"> Based on the assessment,<\/span><span class=\"\"> we will provide:<\/span><\/p>\r\n<ul data-path-to-node=\"16\">\r\n<li>\r\n<p data-path-to-node=\"16,0,0\"><b class=\"\" data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">Free Replacement Parts<\/b><span class=\"\"> for the damaged sections.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"16,1,0\"><span class=\"\">Alternative professional solutions to restore the model\u2019s display quality.<\/span><\/p>\r\n<\/li>\r\n<\/ul>\r\n<h4 class=\"\" data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">5. Refund Processing<\/b><\/h4>\r\n<p data-path-to-node=\"18\"><span class=\"\">If a refund is officially approved:<\/span><\/p>\r\n<ul data-path-to-node=\"19\">\r\n<li>\r\n<p data-path-to-node=\"19,0,0\"><span class=\"\">Funds will be credited back to the <\/span><b class=\"\" data-path-to-node=\"19,0,0\" data-index-in-node=\"35\">original payment method<\/b><span class=\"\">.<\/span><\/p>\r\n<\/li>\r\n<li>\r\n<p data-path-to-node=\"19,1,0\"><span class=\"\">Processing times may vary depending on your financial institution or payment provider (typically 5\u201310 business days).<\/span><\/p>\r\n<\/li>\r\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Product Notice &amp; Terms of Sale All products sold on this website are professional collectible models, not toys. They are<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"folder":[],"class_list":["post-15","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":1,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":29802,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/pages\/15\/revisions\/29802"}],"wp:attachment":[{"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/media?parent=15"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/innoofigure.com\/es\/wp-json\/wp\/v2\/folder?post=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}